Discover a Career with Northern Plains Equipment

Service Manager/Shop Foreman—Garrison, ND

Northern Plains Equipment, an employee-owned and certified Case IH dealer in Garrison, ND, is seeking a motivated and driven individual to join our team as a Service Manager / Shop Foreman.

This role is responsible for overseeing the daily operations of the service department, ensuring repair orders are processed efficiently and effectively, coordinating the scheduling of service work, and contributing to the development of marketing strategies in collaboration with other departments. The Service Manager/Shop Foreman will also develop, monitor, and achieve departmental business objectives aligned with dealership policies, regulations, and performance expectations. This position requires flexibility to work extended hours during peak seasonal periods.

Key Responsibilities:

• Ensure adherence to established repair order processes
• Schedule and coordinate service work for maximum efficiency
• Keep customers informed with timely updates on repair status
• Foster strong communication between service staff and customers
• Strengthen employee performance through training, coaching, and development
• Effectively manage and support service team members
• Contribute to marketing plans in coordination with other departments
• Monitor and achieve departmental goals and performance metrics

Qualifications:

• Excellent organizational, communication, and problem-solving skills
• Strong customer service orientation
• Ability to multitask and thrive in a fast-paced environment
• Proactive mindset with the ability to anticipate and resolve issues
• Agriculture and/or equipment experience preferred
• Computer proficiency and willingness to learn new systems

Physical Requirements:

• Ability to lift up to 60 pounds unaided and stand for extended periods
• Comfortable working around equipment, fluids, and varying environmental smells
• Safety-minded and compliant with all workplace safety regulations

Why You'll Love Working Here:

• 100% Employee Owned
• Employer-paid health insurance
• Dental, vision, long & short-term disability, and life insurance coverages
• 401K with employer match
• Paid time off, paid sick leave, and holidays
• Uniforms provided
• Supportive, Values-driven work culture

Ready to join a company that supports your success and growth? Send your resume today and start your journey with a team that cares.

Applicants must be able to meet and maintain insurable driving status and pass a pre-employment drug test. We are an Equal Opportunity Employer.

Northern Plains Equipment is 100% Employee-Owned